Refund policy

We operate a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility & Sealed Product Policy

To be eligible for a return under our policy and English distance selling regulations:

  • Factory-Sealed Products: Booster packs, blister packs, Elite Trainer Boxes, tins, and collection boxes must remain strictly unopened, untampered with, and in their original factory shrink-wrap or seal. We do NOT accept returns or issue refunds for sealed or resealed products once opened, as unsealing collectible card packs fundamentally alters and diminishes the value of the goods.
  • Single Cards: Must be in the exact condition received, housed securely in their original sleeves and toploaders.
  • Proof of purchase or your order confirmation number is required.

How to Start a Return

To start a return, email us at hello@elitecards.co.uk.

Authorised returns should be sent to:
Elite Cards Returns
194 Southwood Road, Dunstable, Beds, LU5 4EL, United Kingdom

Please note that customers are responsible for all return postage costs unless the item is proven defective, damaged upon arrival, or incorrect. We strongly recommend using a tracked postal service (such as Royal Mail Tracked) as we cannot accept liability for items lost or damaged in transit back to us.

Damaged, Defective, or Incorrect Items

Please inspect your parcel upon arrival. If an item arrives damaged from transit, defective, or incorrect, please email hello@elitecards.co.uk immediately with photographs so we can issue a replacement or full refund.

Exchanges

We do not offer direct exchanges on any items, including single cards and sealed products.

If you wish to exchange an item, please submit a return request for the unwanted product in accordance with our return conditions. Once your return is received and approved for a refund, you may place a separate new order on our website.

Refunds

Once we receive and inspect your return, we will notify you of the refund decision. Approved refunds are credited back to your original payment method within 5–10 business days.